TERMS & CONDITIONS
Table of Contents
SAFE BAG BOX – TERMS AND CONDITIONS OF BOOKING AND USE
Version 2.0 – Effective from October 2026
Please read these Terms and Conditions carefully before making a booking or using a SafeBagBox locker.
By completing a booking, the Customer acknowledges having read and accepted these Terms and Conditions.
1. OPERATOR AND WEBSITE INFORMATION
The website safebagbox.com and the SafeBagBox luggage locker service are operated by:
A Moroccan single-member limited liability company (SARLAU)
Share capital: MAD 100,000
Registered with the Marrakech Commercial Register under No. 165769
ICE: 003737340000047
Tax Identification Number (IF): 66984055
Professional Tax Number: 45315972
Registered office:
Zenith Business Center
Rue Mouslim Lot Boukar
3rd Floor, Apartment No. 14
Bab Doukala, Marrakech, Morocco
Email: contact@safebagbox.com
Website: safebagbox.com
Hereinafter referred to as “SafeBagBox”, “we”, “us” or “our”.
SafeBagBox may operate lockers directly or install and operate SafeBagBox lockers within hotels, tourist residences, commercial premises, transport hubs or other partner locations.
Unless expressly stated otherwise during the booking process, the Customer’s contract for the locker service is concluded with SafeBagBox.
2. PURPOSE AND SCOPE
These Terms and Conditions govern:
bookings made through safebagbox.com or any official SafeBagBox booking interface;
access to and use of SafeBagBox smart lockers;
the contractual relationship between SafeBagBox and the person making the booking (“Customer” or “User”).
These Terms apply to all SafeBagBox locations currently operating in Morocco and to future SafeBagBox locations opened or operated throughout Morocco, unless location-specific conditions are expressly communicated before booking.
The specific location, opening hours, locker availability, prices and other conditions displayed during booking form an integral part of the contract.
3. THE SAFE BAG BOX SERVICE
SafeBagBox provides automated lockers for the temporary storage of luggage and personal belongings.
The Customer rents the use of a specific locker or locker category for a defined period.
The price is charged per locker and not per individual item of luggage. The Customer may therefore place several items inside the same locker provided that:
all items fit completely inside the locker;
the locker can be closed normally and securely;
no excessive force is applied to the door, lock or structure;
the contents comply with these Terms and Conditions.
SafeBagBox does not guarantee that a particular combination of bags will fit inside a locker. Capacity descriptions are indicative and depend on the actual dimensions and shape of the Customer’s luggage.
4. LOCKER SIZES
SafeBagBox currently offers the following main locker sizes:
Small (S)
Approximate internal dimensions:
30 cm (H) × 45 cm (W) × 70 cm (D)
Indicative capacity: approximately 1 cabin bag.
Medium (M)
Approximate internal dimensions:
60 cm (H) × 45 cm (W) × 70 cm (D)
Indicative capacity: approximately 1 large suitcase + 1 backpack.
Large (L)
Approximate internal dimensions:
90 cm (H) × 45 cm (W) × 70 cm (D)
Indicative capacity: approximately 2 large suitcases.
Dimensions and configurations may vary slightly between SafeBagBox locations.
The dimensions and capacities displayed for the selected location at the time of booking shall prevail.
SafeBagBox may introduce additional locker sizes or configurations in the future.
5. AVAILABILITY AND OPENING HOURS
Availability is displayed during the online booking process.
Each SafeBagBox location may have its own opening and access hours.
SafeBagBox does not guarantee 24/7 access unless this is expressly stated for the location selected by the Customer.
The Customer is responsible for checking the opening hours of the selected location before confirming the booking and before planning the collection of luggage.
Opening hours may vary depending on the location, building, host partner, public holidays, exceptional events, maintenance or circumstances beyond SafeBagBox’s reasonable control.
6. BOOKING
To make a booking, the Customer must:
select a SafeBagBox location;
select the booking date and time;
select the required locker size;
provide the requested contact information;
verify the booking details;
accept these Terms and Conditions and the applicable Privacy Policy;
complete payment.
A booking becomes confirmed only after successful payment and confirmation by the SafeBagBox booking system.
The Customer must provide accurate and complete information.
SafeBagBox may cancel a booking where there are reasonable grounds to believe that it is fraudulent, unlawful, made using false information or otherwise violates these Terms.
7. CUSTOMER ELIGIBILITY
The person making the booking must be at least 18 years old and legally capable of entering into a contract.
A Customer may allow another person to access the locker using the PIN code. However, such access remains entirely under the responsibility of the Customer who made the booking.
The Customer remains responsible for compliance with these Terms by any person to whom they provide access.
8. LOCKER ACCESS AND PIN CODE
Once the booking has been successfully completed, SafeBagBox provides the Customer with the information required to access the reserved locker.
Access is provided through a unique PIN code generated for the booking.
The PIN is personal and confidential.
The Customer must:
keep the PIN confidential;
not publish or display it;
only share it with a trusted person when necessary;
immediately contact SafeBagBox if the PIN is believed to have been compromised.
Any person using the correct PIN may technically be able to access the locker.
SafeBagBox cannot verify the identity of every person entering a valid PIN. Consequently, SafeBagBox shall not be responsible for access obtained through voluntary or negligent disclosure of the PIN by the Customer, subject to applicable law.
The PIN is valid only during the authorised access period determined by the booking and SafeBagBox’s technical system.
9. BOOKING CONFIRMATION
After successful payment, the Customer receives a booking confirmation containing the relevant booking information.
The Customer is responsible for providing a valid email address and, where requested, a valid telephone number.
SafeBagBox cannot guarantee delivery of an email where delivery fails because of circumstances outside its reasonable control, including:
an incorrect email address supplied by the Customer;
a full mailbox;
spam or junk-mail filtering;
email provider restrictions.
If the Customer has completed payment but has not received confirmation or access information, the Customer must contact SafeBagBox as soon as possible.
Failure to receive an email does not by itself cancel a booking that has been successfully recorded and confirmed in the SafeBagBox system.
10. PRICES
The applicable price is the price displayed during the booking process before payment is confirmed.
Prices may vary according to:
locker size;
location;
booking duration;
demand;
season;
promotional offers or discount codes.
SafeBagBox may modify its prices at any time. Any modification applies only to future bookings and does not retroactively alter a confirmed booking.
The Customer will always be shown the applicable total price before confirming payment.
Where prices are displayed in a foreign currency for the convenience of international travellers, the currency actually charged and any applicable conversion conditions will be clearly displayed before payment confirmation.
The Customer’s bank or payment provider may apply currency conversion charges or other banking fees. Such charges are outside SafeBagBox’s control.
11. PAYMENT
Payment must be completed using one of the payment methods made available during checkout.
Payments may be processed by specialised third-party payment service providers.
SafeBagBox does not store complete bank card details where payment information is processed directly by the payment provider.
The booking is not confirmed until payment has been successfully authorised.
12. PROMOTIONS AND DISCOUNT CODES
SafeBagBox may occasionally offer promotional rates or discount codes.
Unless otherwise stated:
discount codes cannot be exchanged for cash;
they cannot be combined with other promotions;
they must be applied before payment;
they cannot be applied retroactively to a completed booking.
Specific promotional offers may be subject to additional conditions displayed at the time of booking.
13. CANCELLATION AND MODIFICATION
Unless different conditions are expressly displayed for a particular rate or promotion, the Customer may request cancellation or modification of a booking up to 24 hours before the scheduled start time.
Requests made less than 24 hours before the scheduled start time may be non-refundable, subject to mandatory rights available to consumers under applicable Moroccan law.
A promotional or specially discounted rate may be non-refundable where this is clearly stated before purchase and permitted by applicable law.
Any approved refund will normally be made using the original payment method.
14. STATUTORY WITHDRAWAL RIGHTS
Where the booking constitutes a distance contract to which the relevant provisions of Moroccan consumer protection legislation apply, the Customer benefits from the statutory rights provided by applicable law.
Where the Customer requests or accepts that the booked service begin before the expiry of an applicable statutory withdrawal period, the Customer acknowledges that the service may begin immediately on the booked date and that the right of withdrawal may cease or be restricted once performance has begun, to the extent permitted by applicable law.
This section does not affect any mandatory consumer rights that cannot legally be excluded or limited.
15. EXTENDING A BOOKING
Where the functionality is available, the Customer may request an extension before the original booking expires.
An extension:
is subject to locker availability;
is not guaranteed;
becomes valid only once confirmed by SafeBagBox and, where applicable, additional payment has been completed.
The Customer must not assume that continued use of the locker is authorised merely because the locker remains physically closed after the booking period has ended.
16. CUSTOMER OBLIGATIONS
The Customer agrees to:
use only the locker assigned to their booking;
use the locker solely for temporary storage of lawful personal belongings;
follow instructions displayed at the SafeBagBox location;
close and secure the locker correctly after every access;
ensure that no item obstructs the door or locking mechanism;
keep the PIN confidential;
respect the booked start and end times;
remove all belongings before the end of the authorised period;
leave the locker in the condition in which it was found;
immediately report any malfunction, damage or security concern;
behave appropriately within SafeBagBox premises and partner locations.
The Customer must not interfere with, damage, manipulate or attempt to bypass any lock, electronic system, camera, gateway, access-control device or other SafeBagBox equipment.
17. PROHIBITED ITEMS AND USES
The following must not be placed inside SafeBagBox lockers:
illegal or stolen goods;
weapons, ammunition or explosives;
flammable, combustible, corrosive, toxic or hazardous substances;
narcotics or illegal drugs;
radioactive materials;
animals or any other living beings;
human remains;
wet, leaking or contaminated items;
unpackaged or perishable food likely to create odours, leakage or hygiene problems;
goods whose possession or transport is prohibited by law.
The locker must never be used:
to conceal illegal activity;
to facilitate the transfer or trafficking of illegal goods;
as accommodation or shelter;
for any person to enter wholly or partially inside the locker.
SafeBagBox may contact the competent authorities where it reasonably suspects illegal or dangerous use.
18. VALUABLE AND ESSENTIAL ITEMS
Customers are strongly advised not to store:
passports or identity documents;
cash;
bank cards;
jewellery;
precious metals or stones;
watches of significant value;
laptops, tablets, cameras or other expensive electronic equipment;
original legal documents;
irreplaceable objects;
medication required urgently;
keys required for immediate travel or accommodation access.
The Customer remains responsible for deciding what belongings to place in the locker.
Customers travelling by plane, train, bus or other scheduled transport are strongly advised to keep passports, travel documents, medication and other essential items with them.
19. TECHNICAL INCIDENTS AND CUSTOMER SUPPORT
SafeBagBox uses electronic and connected locking systems. Although these systems are designed for reliable operation, temporary technical incidents may occur.
If the Customer experiences:
difficulty opening a locker;
a PIN error;
a locked or blocked door;
a payment/booking inconsistency;
any other access problem,
the Customer must contact SafeBagBox immediately using the support contact details displayed at the location or on the website.
SafeBagBox will use reasonable efforts to resolve the incident as quickly as practicable.
Customers should allow a reasonable safety margin when retrieving luggage before a flight, train, bus or other scheduled departure.
20. END OF THE BOOKING PERIOD
The Customer must completely empty the locker before the booking expires.
At the end of the authorised period, SafeBagBox may deactivate the Customer’s PIN and make the locker available for another booking.
The fact that the locker remains physically accessible after the contractual end time does not constitute an extension of the booking.
Where the Customer needs additional time, an extension must be requested and confirmed before expiry whenever technically possible.
21. OVERSTAY AND FAILURE TO REMOVE BELONGINGS
If the Customer fails to remove their belongings by the end of the booking period, SafeBagBox may, where necessary to restore availability of the locker:
deactivate access;
open the locker;
remove its contents;
temporarily store the belongings elsewhere;
charge the Customer for additional occupation and reasonable handling/storage costs, where permitted by law.
SafeBagBox will make reasonable efforts to contact the Customer using the contact information provided with the booking.
Any charges applicable to overstays or recovery of belongings must be reasonable and may be communicated to the Customer according to the circumstances and applicable law.
Belongings not recovered after a reasonable period may be treated in accordance with applicable Moroccan law concerning unclaimed or abandoned property.
SafeBagBox will not dispose of property merely on the basis of an arbitrary contractual declaration of abandonment where applicable law requires a different procedure.
22. USE OF THE WRONG LOCKER
The Customer must use only the locker allocated to their reservation.
Items left:
inside another Customer’s locker;
inside an unlocked locker not assigned to the Customer;
outside a locker;
in corridors or other common areas,
are not considered properly stored under the SafeBagBox service.
SafeBagBox may move such belongings when necessary for security or operational reasons.
23. DAMAGE TO LOCKERS AND EQUIPMENT
The Customer is responsible for damage directly caused by the Customer or a person using the Customer’s access credentials through misuse, negligence, deliberate acts or failure to comply with these Terms.
This may include damage to:
locker doors;
hinges;
electronic locks;
keypads;
furniture;
access-control equipment;
cameras;
other SafeBagBox property.
SafeBagBox may claim reasonable repair or replacement costs where legally justified and supported by appropriate evidence.
Nothing in these Terms authorises SafeBagBox to impose a disproportionate penalty or otherwise limits the Customer’s rights under mandatory consumer protection law.
24. SECURITY AND CCTV
For the security of Customers, premises and equipment, SafeBagBox locations may be protected by CCTV/video surveillance.
Cameras may monitor entrances, exits, locker areas and other relevant common areas.
CCTV is not intended to inspect the contents of lockers and does not constitute individual surveillance or custody of the Customer’s belongings.
Processing of CCTV footage is governed by SafeBagBox’s Privacy Policy and applicable Moroccan personal-data legislation.
Appropriate notices are displayed at locations equipped with video surveillance.
25. SAFE BAG BOX OBLIGATIONS
SafeBagBox undertakes to use reasonable care to:
make the booked locker available during the confirmed booking period;
maintain lockers and access systems in operational condition;
provide access credentials following successful booking;
maintain reasonable physical and technical security measures;
provide assistance in the event of a reported technical incident.
If SafeBagBox cannot provide the booked service for a reason attributable to SafeBagBox and cannot offer a reasonable alternative, the Customer may be entitled to an appropriate refund of the affected service, without prejudice to mandatory rights under applicable law.
26. NATURE OF THE SERVICE AND LIABILITY
SafeBagBox provides an automated temporary locker service.
The Customer retains responsibility for selecting the belongings placed inside the locker and for complying with these Terms.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under Moroccan law.
Subject to mandatory applicable law, SafeBagBox shall not be responsible for loss or damage resulting from:
the Customer’s failure to close the locker correctly;
disclosure or negligent handling of the PIN;
storage of prohibited items;
storage of items contrary to these Terms;
use of a locker other than the one assigned;
belongings left outside a locker;
inaccurate information provided by the Customer;
circumstances beyond SafeBagBox’s reasonable control.
27. INSURANCE AND CUSTOMER BELONGINGS
Unless expressly stated otherwise for a particular SafeBagBox location or booking, the price of the locker rental does not include insurance covering the value of the Customer’s belongings.
SafeBagBox’s professional liability insurance should not be understood as personal luggage insurance for the Customer.
Customers who wish to insure luggage or valuables are encouraged to verify their own travel, home or other insurance coverage.
This provision does not exclude SafeBagBox’s liability where such liability is established under applicable law.
28. MISSED FLIGHTS, TRAINS OR OTHER TRANSPORT
Customers are responsible for allowing sufficient time to retrieve their belongings before any scheduled transport.
SafeBagBox recommends that Customers do not leave essential travel documents, passports or urgently required medication inside a locker.
Subject to mandatory applicable law, SafeBagBox shall not be responsible for missed flights, trains, buses, appointments, hotel check-ins or other consequential losses where the Customer has failed to allow a reasonable retrieval and travel margin or where the delay results from circumstances beyond SafeBagBox’s reasonable control.
This provision does not exclude liability where the loss results directly from a legally established fault of SafeBagBox and such liability cannot lawfully be excluded.
29. FORCE MAJEURE AND EVENTS BEYOND REASONABLE CONTROL
SafeBagBox shall not be liable for failure or delay caused by events beyond its reasonable control, subject to applicable law.
Such events may include:
major power or telecommunications outages;
natural disasters;
fire or flooding;
governmental restrictions;
public disturbances;
acts of terrorism or war;
exceptional transport disruption;
failure of third-party infrastructure outside SafeBagBox’s reasonable control.
SafeBagBox will nevertheless take reasonable measures to assist affected Customers and restore the service where practicable.
30. PERSONAL DATA
SafeBagBox processes personal data required for:
booking management;
payment administration;
locker access;
security;
customer support;
fraud prevention;
compliance with legal obligations.
Further information is available in the SafeBagBox Privacy Policy.
Personal data processing carried out in Morocco is subject in particular to Moroccan Law No. 09-08 concerning the protection of individuals with regard to the processing of personal data.
Where personal data is hosted, accessed or otherwise transferred outside Morocco, SafeBagBox will implement the procedures and safeguards required under applicable Moroccan law and the requirements of the Commission Nationale de contrôle de la protection des Données à caractère Personnel (CNDP).
31. PARTNER LOCATIONS
SafeBagBox lockers may be installed inside premises operated by third-party partners, including hotels, tourist residences, shops, stations or other establishments.
The host partner may impose reasonable rules relating to access to its premises, safety and opening hours.
Unless otherwise expressly stated during booking, the locker rental contract remains between the Customer and SafeBagBox.
SafeBagBox may add, relocate or discontinue locations without affecting confirmed bookings except where operational circumstances make performance impossible. In such cases, SafeBagBox will endeavour to provide an alternative or appropriate refund.
32. COMPLAINTS
Customers may submit complaints to:
The complaint should, where possible, include:
Customer name;
booking number;
locker number;
SafeBagBox location;
date and approximate time;
description of the issue;
supporting photographs or documents where relevant.
SafeBagBox will endeavour to investigate and respond within a reasonable period.
33. INCIDENTS, THEFT OR DAMAGE
In the event of alleged theft, vandalism, loss or damage, the Customer should contact SafeBagBox as soon as reasonably possible.
SafeBagBox may request information reasonably necessary to investigate the incident, including:
booking reference;
locker number;
location;
date and time;
description of the belongings;
photographs;
proof of ownership or value where relevant.
Where theft or criminal activity is suspected, the Customer should report the matter to the competent Moroccan authorities.
SafeBagBox may preserve and, where legally permitted or required, communicate relevant access logs or CCTV footage to competent authorities.
34. CHANGES TO THESE TERMS
SafeBagBox may update these Terms and Conditions to reflect:
changes to the service;
new SafeBagBox locations;
technical developments;
changes in law or regulation;
security requirements.
The version applicable to a booking is the version made available to the Customer at the time the booking is concluded.
Material changes will not retroactively modify a confirmed booking unless required by law.
35. SEVERABILITY
If any provision of these Terms is held to be invalid, unlawful or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.
The invalid provision shall be interpreted or replaced, where possible, in a manner consistent with applicable law and its original purpose.
36. GOVERNING LAW
These Terms and Conditions and bookings made with SafeBagBox are governed by the laws of the Kingdom of Morocco.
Nothing in this provision deprives a consumer of any mandatory protection or jurisdictional right granted by applicable law.
37. CONTACT
For questions concerning a booking, locker access, these Terms and Conditions or the SafeBagBox service:
SafeBagBox
Zenith Business Center
Rue Mouslim Lot Boukar
3rd Floor, Apartment No. 14
Bab Doukala, Marrakech
Morocco
Email: contact@safebagbox.com
Website: safebagbox.com
Last updated: October 2026